FAQs

Orders & Payment

How do I place an order?
Browse our collections, add items to your cart, and check out. You'll receive an order confirmation once your order is placed.

What payment methods do you accept?
We accept Cash on Delivery (COD), credit/debit cards, and Apple Pay. All prices are listed in AED.

Can I change or cancel my order?
Message us on WhatsApp as soon as possible after ordering. We can usually make changes before the order ships.

Shipping & Delivery

Which countries do you ship to?
We ship across the GCC — UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman.

How long does delivery take?
Typically 2-4 business days within the UAE, and 4-7 business days for other GCC countries.

How can I track my order?
Once your order ships, you'll receive a tracking link via WhatsApp/email.

Returns & Exchanges

What is your return policy?
Items can be returned within 7 days of delivery if unused and in original packaging.

How do I request a return?
Message us on WhatsApp with your order number and reason for return.

Products

Are your products authentic?
Yes, all jewelry is quality-checked before shipping. Personalized items are handcrafted to order.

Can I customize a name/engraving?
Yes — most of our necklaces and bracelets support custom name or photo engraving. Enter your details at checkout.

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الأسئلة الشائعة

كيف أقوم بتقديم طلب؟
تصفحي مجموعاتنا، أضيفي المنتجات إلى سلة التسوق، وأكملي عملية الشراء.

ما هي طرق الدفع المتاحة؟
الدفع عند الاستلام، البطاقات الائتمانية، وApple Pay. جميع الأسعار بالدرهم الإماراتي.

إلى أي دول تشحنون؟
نشحن إلى جميع دول الخليج: الإمارات، السعودية، الكويت، قطر، البحرين، وعُمان.

ما هي سياسة الإرجاع؟
يمكن إرجاع المنتجات خلال 7 أيام من الاستلام إذا كانت غير مستخدمة وبعبوتها الأصلية.