Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn (where applicable), with original tags, and in its original packaging. You will also need your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at:

Email: zoyabeauty3@gmail.com

Please include your order number, product details, and reason for the return.

Returns must be shipped to the following address:

[INSERT RETURN ADDRESS]

Once your return request is approved, we will provide you with the return instructions. Items sent back without prior approval will not be accepted.

For any return-related questions, please contact us at:

zoyabeauty3@gmail.com

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of receiving your order.

We will review the issue and provide an appropriate solution, including replacement or refund where applicable.

Non-Returnable Items

Due to hygiene and safety reasons, certain products cannot be returned, including:

Beauty and personal care products that have been opened or used

Personalized or customized products

Items marked as final sale

Gift cards

For hygiene reasons, opened cosmetics, skincare, makeup, and personal care items cannot be accepted for return unless they arrive damaged or defective.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

If you wish to exchange an item, the fastest option is to return the original item (if eligible) and place a new order for the desired product.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks and payment providers may take additional time to reflect the refund in your account.

If you have not received your refund after 15 business days from approval, please contact us at:

zoyabeauty3@gmail.com

Note for Gulf Countries:

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect. Delivery charges are non-refundable unless the return is due to an error from our side.